Artequest

International Clientele

Shipping

All shipments are couriered using established and reputed shipping companies such as FedEx, UPS, DHL and Blue Dart.

Insurance

Artequest assumes full responsibility for insuring all products shipped to our customers. Artequest does not insure returns, and strongly advises that customers returning products make the appropriate insurance arrangements.

Framing

All orders placed via the shopping cart for paintings, prints and folk art will be shipped in rolls without framing to minimize shipping and handling costs. However, if you would like us to send you the order with a custom frame, please email us at arts@aretequest.com and mention your order id in your query.

Return Policy

All purchases made online are backed by our one-week, money-back guarantee. If you wish to make a return, e-mail us at arts@aretequest.com within seven (7) days of receipt to notify us of the return. We will send you instructions on where to ship the item. We ask that your return be shipped back in the original packing materials and container provided by the gallery. Returns must be insured for their full value. The cost of returning unwanted purchases rests with the customer. After we receive your return, we will credit your credit card or issue you a check for the price of the artwork.

Shipping, handling and insurance costs will not be refunded except in the case of damage. Custom framing charges if any will also not be refunded except in the case of damage.

Damage Artwork

If your package appears damaged, or if upon opening it you find the artwork damaged, contact us immediately at arts@aretequest.com Please do not discard the packaging materials. When you call us, we will discuss a replacement, refund or credit - your choice. A replacement will be shipped to you at no charge. Unfortunately, replacements are not available for one of a kind works.

Purchasing /Payments

Terms of Sale/Bookings

The works are booked or sold subject to the following conditions:

  • All prices are quoted exclusive of VAT, packaging, insurance and courier charges which will be charged extra as per actual cost incurred.
  • VAT 12.5% is chargeable on all sales within India. No VAT will be charged on exports if the goods are shipped outside India and payment is received in foreign exchange.
  • Local delivery within Delhi, Noida and Gurgaon is free of cost.
  • Artequest gets the paintings professionally packed so that the artwork reaches its customer safely. In case there is any damage to the shipment during transit, Artequest will not be responsible. However, Artequest will help the customer in recovering the compensation for the damage from the courier and insurance companies.
  • All disputes are subject to the courts in Delhi.

Shipping Information For Light Shipments

Rolled or Framed paintings We send the paintings through FedEx as we are registered with them and get discounted rates.The tracking code is informed to the customer after the shipment is handed over.

For Heavy Shipments

For heavy consignments like sculptures, we use air cargo or sea cargo modes. Through sea it takes 30 to 40 days transit time whereas in case of air cargo, it takes just seven days. Although we have door delivery arrangements through cargo mode, customers have the option of getting the paintings cleared through customs themselves. Estimated shipping costs along with insurance amount are informed to overseas customers at the time of booking of the order.

Insurance

All international shipments are insured for any damage during transit at the cost of the buyer. Insurance amount is informed to all overseas customers at the time of booking of the order.

Important

Please check your local custom regulations before ordering any shipments.

Returns & Refunds

Due to Indian custom rules, the paintings/sculptures are sold on no return basis.

Payment Options

The following are the different payment options available at Artequest. Your order will be processed once full payment is received and credited to our account.

For Payments Within India

Demand Draft/Cheque to be made in favour of: Artequest payable at Mumbai.

International Payments

Cheques

Cheque to be made in favour of: "Artequest " payable at Mumbai . The Demand Draft/Cheque should be sent thru courier to the address below with complete details of your order:

Artequest ,
251 b.Oshiwara Ind Centre,
New link Road ,
Opp : oshiwara Bus Depot ,
Goregaon west.
Mumbai -4000104,
INDIA

It takes about 45 days to credit an international cheque.

Credit Cards

We accept all International credit cards like Visa, Master and American Express. The authorization is done via an online payment gateway. For all payments made through Credit cards, please send us the following:

  • Photocopy of the credit card (front and back)
  • Signed letter in original authorising Art Alive to debit your card for the said amount.
  • Credit Card number and valid till date along with 4 digit batch code in case of AMEX and 3 digit CVV code in case of Master/Visa card.

Bank Transfers - WI FI

You can also make the payment through Bank transfer. Please remember to send us the full details of the transfer through email/fax after it is effected. You can pay us in USD/GBP or Euro.

For getting the bank transfer details for each currency you would require a password. Please email us and we will send you the password.

For Enquiry

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